Skip to content
Español
Call
Text

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Donna Isom

Donna Isom

August 30, 2024

5  out of  5
rating by Donna Isom
"Diana is very consistent in taking care of our needs. Knowledgeable and prompt with us."
We responded:
"Thank you so much Donna for the wonderful words about Daina! We appreciate you!!"
Profile photo of Doug Cain

Doug Cain

August 21, 2024

5  out of  5
rating by Doug Cain
"Glorianna has been great to deal with, she's spent a lot of time straightening out problems in my account left by other agents"
We responded:
"So glad you had a good experience with Glorianna, she is fantastic! We appreciate you!"
Profile photo of Joe Chaney

Joe Chaney

August 12, 2024

5  out of  5
rating by Joe Chaney
"Was a very pleasant and concise conversation!"
We responded:
"Thank you Joe, glad you enjoyed the meeting with Britni!"
Profile photo of Linda Fowler

Linda Fowler

August 1, 2024

5  out of  5
rating by Linda Fowler
"I love doing business with this office in San Angelo. The staff is courteous and helpful and I would recommend them to all."
We responded:
"Thank you Linda, we appreciate you!!"
Profile photo of M J

M J

July 27, 2024

1  out of  5
rating by M J
"You've picked the right State Farm agent if you're looking to be over billed and undeserved. Not to mention very poor and unacceptable customer service that borderlines harassment when Tim and his wife want you to buy more policies. When it's time to deliver service, they hide, fail to return calls, fail to keep your policies updated, and cause your repair payments to get lost and delayed. However, he's very good to threaten to call the police on a police family. Then, realizing his empty threat was just that because he forgot who he was speaking to. Nonetheless, our family cut ties with this agent and took our business elsewhere, but formal complaints are being filled with the State Farm corporate office and the Better Business Bureau."
We responded:
"We are sorry to hear you feel this way. Our office has always tried to deliver the best service to you and your family but sometimes this can be tough when our team feels like you won’t let them speak or listen to them when they are trying to help. We know that communication is everything and we try are best to make sure that there is never any miscommunication. I know that it can be frustrating going through a claim especially when there is a problem with the check getting to you. Our office not only called multiple times to our claims department to get your problem resolved, they also went above and beyond to try and get your claim check to you as quickly as possible. This can be delayed however when we do not know that you paid off your vehicle a year ago and a lien holder is still listed. However we did work with you & claims to get this resolved. We hope that you and your family have there insurance needs taken care of and of course you are always welcome back to our office. We appreciate the time you spent at our office and are sorry to see you go under these circumstances. "
Profile photo of Marcella Emmanuel

Marcella Emmanuel

July 26, 2024

5  out of  5
rating by Marcella Emmanuel
"Anytime I call no matter who answers the phone they are very nice and educated with answering my questions. I got a good rate on my full coverage insurance."
We responded:
"Thank you so much for the wonderful feedback of our office! We are so happy to help you. We appreciate you!! "
Profile photo of Joel Munguia

Joel Munguia

July 10, 2024

5  out of  5
rating by Joel Munguia
"Glorianna helped me get the best auto insurance deal explaining perfectly to help me get a good and better understanding of the insurance policies and what they come with. She was easygoing and was fun to talk to did an excellent job as an agent!"
We responded:
"Thanks Joel for the great feedback! We are so happy to help you with your insurance needs. Welcome to State Farm, we appreciate you!! "
Profile photo of Sofi Kiser

Sofi Kiser

July 8, 2024

5  out of  5
rating by Sofi Kiser
"My fiancé and I LOVE working with Tim and Britni at Statefarm!!! They are so helpful, knowledgeable and work with us to get the best deal. Their office is so welcoming and they treat you like family. If you are looking for insurance, check them out!!"
We responded:
"It was great seeing you again Sofi, thank you so much! We appreciate you and Jeremy, and love when y’all bring Balsam in!!"
Profile photo of Bradley Oh

Bradley Oh

July 2, 2024

5  out of  5
rating by Bradley Oh
"Great experience! Was in and out! Britni was great help and very friendly! Answered all my questions!"
We responded:
"Thank you so much Bradley, we appreciate you!"
Profile photo of Michael Carrigan

Michael Carrigan

June 26, 2024

1  out of  5
rating by Michael Carrigan
"Do not insure your auto with these people. Had ins with them for 6 yrs. It lapsed because of their mistakes, and they are wanting to triple my rate. Pretty good scam , huh..."
We responded:
"We appreciate your feedback and are saddened that you feel this way. Like our team explained on the phone your insurance lapsed because of non payment and although we do give a very long grace period and tried multiple attempts to reach you between December and February ultimately it was not possible to keep it in force without receiving money. We apologize for the inconvenience and of course would love to help you with insurance again but it is impossible to guarantee a rate after months without coverage. We understand this is a difficult situation especially when you feel that you did not receive the phone calls, texts, and mail that we sent you. We hope in the future we can earn your business back, please do feel free to reach out to our office if you still have any questions. "
Profile photo of Amy Herrera

Amy Herrera

June 25, 2024

5  out of  5
rating by Amy Herrera
"She was a great help to me and also at helping me save."
We responded:
"Thank you so much Amy, we are so happy that Glorianna was able to help you with your insurance needs! We appreciate you!!"
Profile photo of leslie freeman

leslie freeman

June 24, 2024

5  out of  5
rating by leslie freeman
"Britni is amazing to work with. She's very patient and kind. Everyone should go through her for all their insurance needs!"
We responded:
"Thank you so much Leslie for the kind words about Britni! So glad we are able to help you with your insurance needs. We appreciate you!! "
Profile photo of biodoc

biodoc

June 21, 2024

5  out of  5
rating by biodoc
"I have nothing but great things to say about the State Farm team in San Angelo. They have been exceptionally patient and professional throughout my experience with them. I was looking to save a little money on my car insurance, which they did. In fact my experience was so good that I switched my motorcycle, trailer, and home insurance. In the end, I am paying less for all of my coverage than I was paying for just my car insurance at another major insurance company. I don’t normally write reviews but my experience has been so good I felt it was worth publicly endorsing this agency. I very highly recommend them if you are looking for any insurance product!"
We responded:
"Wow, thank you so much for leaving us such a glowing review! We appreciate you and your feedback on your experience! Welcome to State Farm and our office!! "
Profile photo of Hannah Leverson

Hannah Leverson

June 19, 2024

5  out of  5
rating by Hannah Leverson
"I had a great experience getting insurance set up with Glorianna at the Tim Smith office! She was very friendly and helpful, and she was also very thorough in her recommendations and explanations. I also appreciate that this office actually engages with the community they serve by hosting face to face customer orientations."
We responded:
"Thank you so much for the wonderful words about Glorianna! Welcome to State Farm and our office! We appreciate you!!"
Profile photo of Kathy Wyatt

Kathy Wyatt

June 14, 2024

5  out of  5
rating by Kathy Wyatt
"I love our State Farm office! Daina is always so helpful and easy to talk to about our needs!! This time was no exception! She quickly filed our claim and contacted the car rental office and the business who would be doing our repairs. She made everything so easy for us! Thanks Daina and State Farm!😀😀😀"
We responded:
"Thank you Kathy! We appreciate you and we’re thankful for you as always!"
Profile photo of Dalylah Lopez

Dalylah Lopez

June 7, 2024

5  out of  5
rating by Dalylah Lopez
"Britni is easily the nicest person i’ve ever communicated with over the phone! I definitely recommend this office for your insurance needs! She made sure we were happy with our quote and gave over the top customer service!"
We responded:
"Thank you so much Dalylah! We appreciate you and it was nice visiting with you!!"
Profile photo of Matt Escalante

Matt Escalante

May 13, 2024

5  out of  5
rating by Matt Escalante
"Very professional staff! Including Britni!!!"
We responded:
"Thank you Matt!"
Profile photo of Bliss L

Bliss L

April 29, 2024

5  out of  5
rating by Bliss L
"Tim Smith’s Statefarm office is by far the best around. Everyone you encounter is welcoming, friendly, attentive, and always willing to meet you where you are. Tim met with us when we first went to the office and we had a great conversation about who we are and what we do. Miles, has done and continues to do a phenomenal job every time we need to add a vehicle and it is always done in a very timely manner. If you are looking for a place to call home for all your insurance needs, Tim Smith’s Statefarm is the place to go!"
We responded:
"Thank you so much for the kind words Bliss! We have enjoyed getting to know you and your family and look forward to serving you for many years to come!"
Profile photo of Lee Costilla

Lee Costilla

April 26, 2024

5  out of  5
rating by Lee Costilla
"I was very impressed with Glorianna she was very nice and explained the policy to my satisfaction"
We responded:
"Thank you Lee for the kind words about Glorianna! We appreciate you!! "
Profile photo of Michele Miranda

Michele Miranda

April 18, 2024

5  out of  5
rating by Michele Miranda
"Did such a great job and so helpful. I really appreciate that!"
We responded:
"Thank you so much Michele! We appreciate you choosing State Farm and our office! "
Profile photo of Douglas DeWitt

Douglas DeWitt

April 18, 2024

5  out of  5
rating by Douglas DeWitt
"I had the pleasure of working with Britni from Tim Smith's State Farm office. She could not have been more helpful! I had multiple interactions with her both on the phone and via email. She was very friendly, extremely helpful, very knowledgeable, and highly professional. It was a pure joy working with her as I navigated my insurance needs moving into a new community. I highly recommend her and Tim's Smith's office to anyone for their insurance needs!"
We responded:
"Wow thank you so much Doug for the wonderful words about Britni & our office! We strive to give the best customer service for all your insurance needs. We appreciate you!! "
Profile photo of Karyle Chalfant

Karyle Chalfant

April 17, 2024

5  out of  5
rating by Karyle Chalfant
"Our auto rates went up with our insurance company. Called to State Farm to see if they could lower the rate on our auto insurance. We got an appointment to go over the details. Agent very helpful and not pushy. We were able to save a substantial amount on the auto rates and since we bundled that with the home owners coverage we are pleased with the help on our budget. Very happy to change insurance companies."
We responded:
"We appreciate you Karyle, thank you for the kind words and great feedback!!"
Profile photo of Kyousuke Mashiro (KyousukeShii)

Kyousuke Mashiro (KyousukeShii)

April 13, 2024

5  out of  5
rating by Kyousuke Mashiro (KyousukeShii)
"Nice people quick service"
We responded:
"Thank you so much for the awesome review about our service! We appreciate you!! "
Profile photo of Mary’s Garcia

Mary’s Garcia

April 12, 2024

5  out of  5
rating by Mary’s Garcia
"I wanted a quote for vehicle insurance as well as life insurance and Britini was very helpful. She explained everything to me, she was very kind and detailed in what she had to offer me. I was not disappointed."
We responded:
"Thank you Mary for the kind words about Britni! We are so glad to be able to help you with your insurance needs for auto & life insurance. We appreciate you!! "
Profile photo of Fred King

Fred King

April 10, 2024

5  out of  5
rating by Fred King
"Glorianne was so friendly knowledgeable and on top of all of my needs and requests. I could not ask for a better experience at State Farm. Not only were the rates great but she was just such an amazing insurance agent. I am so glad I made the switch and that I just happened into this office! Thanks again!"
We responded:
"Wow thank you so much Fred for the wonderful words about Glorianna! We are so glad that State Farm & our office was able to help you with your insurance needs! We appreciate you!!"