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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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JCM

January 23, 2026

5  out of  5
rating by JCM
"Nice speaking with Daina today from Tim Smith State Farm. Had some policy changes I need to make, and we got it done in about fifteen minutes. Excellent service."
We responded:
"We really appreciate your feedback! Jessica and the team are always here to help with your insurance needs."
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Marco Vasquez

January 23, 2026

5  out of  5
rating by Marco Vasquez
"Glorianna goes above and beyond! Always helpful and gets things done fast."
We responded:
"Wow Marco, thank you so much for the great feedback on Glorianna and your experience! We appreciate you choosing our office! "
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Karen “Blondie” Z

January 22, 2026

5  out of  5
rating by Karen “Blondie” Z
"Everyone that I have had to work with has always been extremely helpful and kind! Britni has been even more helpful during this process! Thanks for making it so easy!"
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DeeDee Schniers

January 16, 2026

5  out of  5
rating by DeeDee Schniers
"I came in and was quickly greeted! Very helpful and took care of my problem with no issues"
We responded:
"Thank you for the kind review DeeDee. We appreciate you! "
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Linda Brannon

January 16, 2026

5  out of  5
rating by Linda Brannon
"Yareli was extremely nice and friendly, got my insurance needs quickly. She did an awesome job. Thanks."
We responded:
"Thank you for the kind review Linda. We will be sure to let Yareli know she did an awesome job! "
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Aiden Gatlin

January 15, 2026

5  out of  5
rating by Aiden Gatlin
"Some of the best insurance agents I’ve talked to. I’m 19 with a 23 f150 and I was getting quoted 800+ dollars . But then I came here and cut everyone’s prices in half. Very respectable people who do respectable business. I highly recommend Tim smith. Also Britni is one of the nicest and most respectful person I’ve ever done business with."
We responded:
"Aiden, thank you for the kind review! We appreciate your trust and are glad you had a great experience with our team."
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Michelle Tipton

January 13, 2026

5  out of  5
rating by Michelle Tipton
"Very friendly staff and they take care of any questions or concerns quickly! Highly recommend!"
We responded:
"Michelle, thank you for your 5 star review! We truly appreciate it! "
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Melzena Phillips

January 10, 2026

5  out of  5
rating by Melzena Phillips
"Jessica was amazing very professional and very understanding about my situation…. she was very patient. She answered every question and helped me out as much as she could .When I got off the phone I couldn’t help but to give God the glory that he sent such an angel to assist me with my problem that I was having thanks Jessica you are amazing. Stay the sweet angel that you are your customer service was amazing a lot of time people always say all the bad, but they will not speak of a good. Wishing you and your family a happy 2026 and many more🙏🏾😊🙏🏾"
We responded:
"Melzena, Thank you so much for your kind words! Jessica will truly appreciate this, she takes great pride in helping others. We’re grateful for the opportunity to assist you and wish you and your family a happy and blessed 2026. 😊🙏🏽"
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R Black

December 29, 2025

5  out of  5
rating by R Black
"Very helpful"
We responded:
"Thank you for your 5 star review Rodney! "
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Stephanie Austin

December 23, 2025

5  out of  5
rating by Stephanie Austin
"Glorianna was very helpful throughout the whole conversation! She walked me through each step and made sure I understood exactly what I was signing up for. She also made me aware of other services that State Farm offers that I wasn't previously aware of. She is extremely knowledgeable and encouraging! She was such a pleasant person to speak with."
We responded:
"Thank you for your kind review Stephanie. We’re so happy Glorianna was able to guide you with great knowledge and encouragement! We appreciate you! "
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Houston Hendryx

December 22, 2025

5  out of  5
rating by Houston Hendryx
"The entire staff is nothing less than professional. Britni handled my transition and State Farm setup with much ease without any confusion…all hassle free.And I know she and Steve will be here in person for quite a while."
We responded:
"Thank you for your review Houston! We’re glad we were able to answer your questions with no hassle! We appreciate you! "
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michael watkins

December 12, 2025

5  out of  5
rating by michael watkins
"You need great insurance call or go by see britni at the location on college hills very friendly and professional I couldn't been happier"
We responded:
"Thank you so much for your kind review Michael! "
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Faith Ybarra

December 10, 2025

5  out of  5
rating by Faith Ybarra
"Jessica was so sweet and helpful! I enjoyed speaking with her! Definitely will recommend to friends and family!"
We responded:
"Thank you Faith for the awesome words about Jessica! We appreciate you!! "
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Hunter Butler

December 4, 2025

5  out of  5
rating by Hunter Butler
"Great explanation didn't leave any confusion"
We responded:
"Thank you for your review Hunter! "
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Cheryl Smith

November 20, 2025

5  out of  5
rating by Cheryl Smith
"I’m am very pleased with the service I received from Tim Smith’s office. Jessica was very friendly and and knowledgeable and answered all of my questions and concerns!! I would recommend them to everyone!!!"
We responded:
"Thank you so much for your kind review Cheryl! We’re glad to hear Jessica was able to help answer your concerns! We appreciate the recommendation! "
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Rebecca Cash

November 13, 2025

5  out of  5
rating by Rebecca Cash
"I had questions about our homeowners insurance payment amount change . Aylene was very helpful and kind in explaining our policy and payment change."
We responded:
"Thank you for your review Rebecca, we’re glad Aylene was able to explain everything kindly! "
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Azsjuh Gilbert

November 12, 2025

5  out of  5
rating by Azsjuh Gilbert
"Tim Smith State Farm has truly gone above and beyond for us! Every question and concern has been met with care, patience, and exceptional service. We’ve worked with several of the big insurance companies in the past, but none come close to the personal touch and competitive rates we’ve found here. The team makes you feel like family — you’re not just another policy number. If I could give 100 stars, I would! We couldn’t imagine trusting anyone else with our coverage."
We responded:
"Wow! This made our day! We’re so thankful for your kind words and your trust in us. Our goal is to always make insurance feel simple, personal, and stress-free. Thanks for being part of our State Farm family! "
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Vicki Smith

November 12, 2025

5  out of  5
rating by Vicki Smith
"I bought a NEW car here in San Angelo! When I drove it home the engine light came on! I took it back to the dealership….after many days it was determined a lemon and could not be fixed! I was presented with another “new” car in its place! I took it straight to Tim Smith’s State Farm to be insured! Aylene looked at my “new” car from inside the office and said “The car is full of hail damage”! I told her “IT IS A NEW CAR!” I was not told it did and I was not looking for hail damage on A NEW CAR! I then text the dealership and sent pictures! Their response was “We didn’t know!” 🧐🫩! I AM SO GRATEFUL TO MY INSURANCE FOR LOOKING OUT FOR ME! THANK YOU AYLENE, DANA, AND STATEFARM!!.I have NEVER been disappointed with Tim Smith State Farm!"
We responded:
"Wow, thank you so much for sharing your experience, Vicki! We’re so glad Aylene and Daina were able to look out for you and help catch that hail damage. Our team always wants to make sure you’re protected and informed. We truly appreciate your trust and your kind words! ❤️"
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Tydreon Wilkerson

November 11, 2025

5  out of  5
rating by Tydreon Wilkerson
"Great experience with State Farm! Britni was friendly, responsive, and made getting renters insurance super easy."
We responded:
"Tydreon, Thank you so much for the wonderful feedback! We’re thrilled to hear Britni made the process so easy for you. We’ll be sure to share your kind words with her! "
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Ceci Pe

November 7, 2025

5  out of  5
rating by Ceci Pe
"Very helpful and informative! They treat you like family when you walk in not just a customer."
We responded:
"Ceci, Thank you! We’re so happy to hear you felt like part of the family, that’s what we strive for every day."
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Robyn Bright

November 7, 2025

5  out of  5
rating by Robyn Bright
"When hard things happen in life…. The agents are friendly and helpful, especially in time of need. Thank you"
We responded:
"We truly appreciate your kind words! We’re always here to help make the tough times a little easier. Thank you for trusting our team!"
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Lori Ramos

November 5, 2025

5  out of  5
rating by Lori Ramos
"Amazing, always great service!"
We responded:
"Thank you so much for your review Lori! We appreciate you! "
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Julie C.

November 4, 2025

5  out of  5
rating by Julie C.
"Friendly service and expertise regarding insurance options. Highly recommend working with Gloriana."
We responded:
"Julie, thank you so much for your review! I’m glad Glorianna was able to provide great service!"
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Linda Fowler

November 3, 2025

5  out of  5
rating by Linda Fowler
"Britni always does an amazing job. She is so kind and knowledgeable. She answers all of my questions and always gets things done in a timely manner. Would recommend this agency to everyone."
We responded:
"Thank you so much for the kind words! We’re so glad to hear Britni took great care of you, she’s truly wonderful. We appreciate your trust and recommendation!"
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Lori Samaniego

October 31, 2025

5  out of  5
rating by Lori Samaniego
"Brittany at State Farm was very helpful and our transition from New Mexico to Texas was made very easy. Thank you Brittany"
We responded:
"Lori, Thanks so much! We’re happy Britni could make your move to Texas an easy one!"