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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Cheryl Smith

November 20, 2025

5  out of  5
rating by Cheryl Smith
"I’m am very pleased with the service I received from Tim Smith’s office. Jessica was very friendly and and knowledgeable and answered all of my questions and concerns!! I would recommend them to everyone!!!"
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Rebecca Cash

November 13, 2025

5  out of  5
rating by Rebecca Cash
"I had questions about our homeowners insurance payment amount change . Aylene was very helpful and kind in explaining our policy and payment change."
We responded:
"Thank you for your review Rebecca, we’re glad Aylene was able to explain everything kindly! "
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Azsjuh Gilbert

November 12, 2025

5  out of  5
rating by Azsjuh Gilbert
"Tim Smith State Farm has truly gone above and beyond for us! Every question and concern has been met with care, patience, and exceptional service. We’ve worked with several of the big insurance companies in the past, but none come close to the personal touch and competitive rates we’ve found here. The team makes you feel like family — you’re not just another policy number. If I could give 100 stars, I would! We couldn’t imagine trusting anyone else with our coverage."
We responded:
"Wow! This made our day! We’re so thankful for your kind words and your trust in us. Our goal is to always make insurance feel simple, personal, and stress-free. Thanks for being part of our State Farm family! "
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Vicki Smith

November 12, 2025

5  out of  5
rating by Vicki Smith
"I bought a NEW car here in San Angelo! When I drove it home the engine light came on! I took it back to the dealership….after many days it was determined a lemon and could not be fixed! I was presented with another “new” car in its place! I took it straight to Tim Smith’s State Farm to be insured! Aylene looked at my “new” car from inside the office and said “The car is full of hail damage”! I told her “IT IS A NEW CAR!” I was not told it did and I was not looking for hail damage on A NEW CAR! I then text the dealership and sent pictures! Their response was “We didn’t know!” 🧐🫩! I AM SO GRATEFUL TO MY INSURANCE FOR LOOKING OUT FOR ME! THANK YOU AYLENE, DANA, AND STATEFARM!!.I have NEVER been disappointed with Tim Smith State Farm!"
We responded:
"Wow, thank you so much for sharing your experience, Vicki! We’re so glad Aylene and Daina were able to look out for you and help catch that hail damage. Our team always wants to make sure you’re protected and informed. We truly appreciate your trust and your kind words! ❤️"
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Tydreon Wilkerson

November 11, 2025

5  out of  5
rating by Tydreon Wilkerson
"Great experience with State Farm! Britni was friendly, responsive, and made getting renters insurance super easy."
We responded:
"Tydreon, Thank you so much for the wonderful feedback! We’re thrilled to hear Britni made the process so easy for you. We’ll be sure to share your kind words with her! "
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Ceci Pe

November 7, 2025

5  out of  5
rating by Ceci Pe
"Very helpful and informative! They treat you like family when you walk in not just a customer."
We responded:
"Ceci, Thank you! We’re so happy to hear you felt like part of the family, that’s what we strive for every day."
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Robyn Bright

November 7, 2025

5  out of  5
rating by Robyn Bright
"When hard things happen in life…. The agents are friendly and helpful, especially in time of need. Thank you"
We responded:
"We truly appreciate your kind words! We’re always here to help make the tough times a little easier. Thank you for trusting our team!"
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Lori Ramos

November 5, 2025

5  out of  5
rating by Lori Ramos
"Amazing, always great service!"
We responded:
"Thank you so much for your review Lori! We appreciate you! "
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Julie C.

November 4, 2025

5  out of  5
rating by Julie C.
"Friendly service and expertise regarding insurance options. Highly recommend working with Gloriana."
We responded:
"Julie, thank you so much for your review! I’m glad Glorianna was able to provide great service!"
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Linda Fowler

November 3, 2025

5  out of  5
rating by Linda Fowler
"Britni always does an amazing job. She is so kind and knowledgeable. She answers all of my questions and always gets things done in a timely manner. Would recommend this agency to everyone."
We responded:
"Thank you so much for the kind words! We’re so glad to hear Britni took great care of you, she’s truly wonderful. We appreciate your trust and recommendation!"
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Lori Samaniego

October 31, 2025

5  out of  5
rating by Lori Samaniego
"Brittany at State Farm was very helpful and our transition from New Mexico to Texas was made very easy. Thank you Brittany"
We responded:
"Lori, Thanks so much! We’re happy Britni could make your move to Texas an easy one!"
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Jode MCCullough

October 31, 2025

5  out of  5
rating by Jode MCCullough
"Britni is amazing. Very helpful and professional. So is Jessica. Refreshing to have a company reach out and go over everything with you and to make time to actually get to know you."
We responded:
"Thank you so much Jode for the wonderful words about Britni! We appreciate you!! "
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Pauline Jones

October 30, 2025

5  out of  5
rating by Pauline Jones
"What I really like about Tim Smith office they break down everything to help me understand what I'm paying for, why I need coverage I have and options I have with my plans, very friendly!"
We responded:
"Pauline, Thanks so much! We’re glad we could help make everything clear and easy to understand!"
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Armando Aguilar

October 29, 2025

5  out of  5
rating by Armando Aguilar
"The staff here was great!! We were switched over to them from another office and they were very welcoming! Highly recommend them for any Home or Commercial policy you are looking for!"
We responded:
"Thank you so much for your kind words! We’re so glad you had a great experience with our team and that the transition went smoothly. We appreciate your recommendation!"
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Regina Sessom

October 24, 2025

5  out of  5
rating by Regina Sessom
"I was with another insurance company for over 20 years. After doing my research, this office went above and beyond. Gloriana and Kirsten have been super easy to work with and very knowledgeable in their fields."
We responded:
"Regina, thank you so much for being such a loyal customer. We greatly appreciate you!"
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CK Pittman

October 24, 2025

5  out of  5
rating by CK Pittman
"Working with the office of Tim Smith - State Farm Insurance has been a pleasure. Their customer service is outstanding, and their agents are always responsive, clear, and efficient. Every interaction has been handled with professionalism and care. I’m confident knowing my coverage is in good hands. Five stars for dependable, top-quality service! Thank you."
We responded:
"We really appreciate your thoughtful review! It means so much to know you feel confident and cared for by our team. Thank you for choosing Tim Smith State Farm, we’re always here when you need us! "
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Amari Bowman

October 17, 2025

5  out of  5
rating by Amari Bowman
"Agency was very friendly and engaging. They were easy to work with as well. They assisted in every way they could. Highly recommend this place. Great service."
We responded:
"Thank you for your wonderful review, Amari. We truly appreciate you! "
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101 family

October 14, 2025

5  out of  5
rating by 101 family
"Great service"
We responded:
"Thank you for your review, we appreciate you!"
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V G

October 14, 2025

5  out of  5
rating by V G
"Love Tim and his Staff. Everyone at the office is always so supportive, nice and friendly."
We responded:
"Thank you so much for your comment, we appreciate truly appreciate it and you! "
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Christi Rodrigurz

October 13, 2025

5  out of  5
rating by Christi Rodrigurz
"I had a great experience speaking with Jessica today. She was very helpful and informative."
We responded:
"Thank you for your review Christi. We appreciate you and we’re happy to hear how helpful and informative Jessica was! "
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Brianna Cabezuela

October 10, 2025

5  out of  5
rating by Brianna Cabezuela
"Glorianna was great!!!"
We responded:
"Thank you so much for your 5 star review! We will be sure to let Glorianna know! "
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Danielle V

October 9, 2025

5  out of  5
rating by Danielle V
"Grateful for Aylene! She made the process of filing my claim painless. Her communication, attention to detail, and follow up all the way to ensuring I received my check for roof repairs made all the difference. A++ service from Aylene and everyone involved with my claim in Tim Smith’s office."
We responded:
"Wow! We’re so happy to hear that, and we’ll be sure to share your message with Aylene! She takes great pride in helping our customers every step of the way. Thank you Danielle, for choosing Tim Smith’s State Farm team!"
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Douglas Slate

October 6, 2025

5  out of  5
rating by Douglas Slate
"Talked wit Jessica today (10/06/2025) and the revived my current coverage with State Farm and helped me get the best price for the coverage I needed on my Truck and Home. She was a grate help"
We responded:
"We appreciate you taking the time to share your experience! Jessica is wonderful, and we’re happy to hear she helped you get the right coverage for your home and truck. Thanks for choosing Tim Smith State Farm!"
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Carissa Guerrero

October 4, 2025

5  out of  5
rating by Carissa Guerrero
"People are the best at State Farm in San Angelo. I would definitely recommend anyone looking for insurance to look into them. Everyone at the office is so welcoming and very nice!"
We responded:
"Thank you so much for your kind words! We’re so glad you had a great experience with our team. We truly appreciate your recommendation and are always here to help!"
Profile photo of Bailee Brown

Bailee Brown

October 3, 2025

5  out of  5
rating by Bailee Brown
"Britni was an amazing help got me the best coverage for the best deal. Saved me $180 a month on auto insurance"
We responded:
"That’s awesome to hear! I’m so happy we found you great coverage and big savings. Thanks for trusting us to help you out!"